# Q. I can't download the files from the web. When I click the image or download link, the screen pops up, then immediately disappears. Why won't the files download?
# A. You're probably using Windows XP, which has default settings that prevent you from downloading documents automatically. The only way around this problem is to disable XP's default browser settings and allow it to automatically download documents:

* In your IE browser, click Tools | Internet Options
* Go to the Security tab, then click the Custom Level button.
* Under the Downloads section of the list, look for Automatic prompting for file downloads and click Enable.
* Click OK.